Return & Refund Policy

At CredoKart, we value our customers and strive to ensure complete satisfaction with every purchase. If you are not entirely satisfied with your order, we are here to help.

1. Returns
  • Products can be returned within 7 days of delivery.
  • The item must be unused, unworn, and in the original packaging.
  • Proof of purchase (invoice or order ID) is required.
  • Items that are damaged due to misuse or normal wear and tear are not eligible for return.
2. Non-Returnable Items
The following items cannot be returned:
  • Digital products or downloadable items
  • Gift cards
  • Personal care items
  • Products marked as “Final Sale”
3. Return Process
To initiate a return:
  • Contact us at support@credokart.com
  • Provide your order ID and reason for return
  • Our team will review your request and respond within 2 business days
  • Once approved, you will receive return instructions
4. Refunds
  • After receiving and inspecting the returned product, we will notify you of the approval or rejection.
  • Approved refunds will be processed within 5–7 business days.
  • Refunds will be credited to the original payment method.
5. Late or Missing Refunds
If you haven’t received a refund:
  • Check your bank account again
  • Contact your payment provider
  • If the issue continues, contact us at support@credokart.com
6. Exchanges
  • We replace items only if they are defective or damaged.
  • If you need an exchange, email us with details and photos of the product.
7. Shipping Costs
  • Return shipping costs are the customer’s responsibility unless the product is defective.
  • Shipping charges are non-refundable.
8. Contact Us
For any questions related to returns or refunds, contact us:
📧 Email: support@credokart.com
📞 Phone: +91-91 90039 32317